Rated1out of5byKatlinbrfromDisappointingVery disappointed in NAU for allowing this jacket to come to the marketplace without evaluating its construction. I've worn the jacket three times and when I unsnapped the front snaps one ripped straight through from the very flimsy linning under the exterior panel. Basic design flaw, as rivet snaps must be rivitted through a material strong enough to hold the rivet to the garment. I did not hastily or forcefully unsnap and used gloveless hands. I called NAU and they siad that they've recieved similar compliants and offered to send me a replacement in 3 - 4 weeks. (Too late) Asked if the construction was different on the replacement model they said "no". Also, they will not do repairs but offered to pay for any repairs that I would get done on my own. All of the snaps both male and female sides would have to be reinforced.
I have several NAU products and have been impressed until now. I can't help think that the extremely reduced price of this coat on REI and other retailers' websites is due to other unsatisfied customers. Of course, REI will reimburse me for the purchase and that's why I'm a memember.
Date published: 2013-01-24
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