At REI, the safety and integrity of our products is our highest priority. If you believe that a product sold by REI has a condition or defect that might make it unsafe, we want to hear from you immediately.
Please use this form to report your product safety concern.
For general (not safety-related) product inquiries and customer service issues, please contact us here.
If a product we carry has a safety issue requiring a recall of the product, we notify all customers whom we can identify as having bought the product. This includes members who used their co-op number at the time of purchase, and other customers who bought the product through our website or who otherwise can be identified from purchasing records. We also post notices in our retail stores and on our website.
Please carefully review the details of each product safety recall and follow the recall instructions. If you know other people who have the affected product, please share the recall information with them.
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