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The REI Guarantee

We stand behind everything we sell. If at any time your REI purchase doesn't meet your expectations, you can return it for a replacement or refund. What's more, if you're an REI member, you don’t even need a receipt—we'll have a record of your purchase.


We have been outfitting outdoor adventurers since 1938. And in that time, we've learned a lot about what makes great gear. Our employees continually use all the gear we have to do the same activities that you do—from weekend day hikes to ascents in the Himalayas.

Plus, we listen to your feedback. All of it. Bottom line? You can count on everything we offer to be highly functional and 100% satisfaction guaranteed. Which means you can't go wrong with gear from REI.

If you're ever dissatisfied with an item, you may return or exchange your REI.com or REI-OUTLET.com purchases at any REI store or through mail order.

Related Questions:

What if something I paid full price for goes on sale?

For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 30 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to REI-OUTLET.com purchases, which are not subject to price adjustments. Contact us for more information.

Do REI-OUTLET.com purchases apply to my member dividend?

No. Items for sale on REI-OUTLET.com do not earn member refunds on your annual REI dividend. Lean more about REI member benefits.

Why can’t I write reviews on REI.com?

In order to write product reviews on REI.com, you must create an REI online account. REI members, remember that an REI online account is not automatically part of your membership.

Where can I find REI coupons, discounts and rebates?

We've made it easy to save. Get current REI coupons, promotional codes, rebates, volume discounts and free shipping offers all in one place.
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