REI Member Help

Welcome to our online member service center.

Here's where you can update your membership info, request your dividend check and lots more!

Please check all that apply:

  1. Change Address
  2. Request New Card
  3. Find Member Number
  4. Update Email Address

* Required Information

Additional Information

  • REI Online Live Help Just click here and an REI service representative will help you shortly.

Please note: this form only updates your membership information.

Member Benefits

The Member Refund

Every March, active REI members receive a member refund in the form of an annual dividend notice. The refund is typically 10% back on your eligible REI purchases.**

You can use your dividend notice as soon as you receive it to purchase gear and services at REI. Or you can redeem it for cash after July 1. Note: Your REI member refund expires on Dec. 31 of the year after it is issued. Read more about the member refund.

Spending Your Dividend

Dividend notices are mailed annually in late February to active members with eligible purchase activity for the previous year. After receipt of your dividend notice, you can immediately buy more gear at REI.com, REI-OUTLET.com at any REI store or through phone, fax or mail order. If spending your REI dividend online, you can use your dividend to pay for your purchase in Step #3 at checkout.

Donating Your Dividend

REI members may donate all or a portion of their unused dividends to The REI Foundation. You may donate your dividend any time prior to the expiration date stated on your dividend notice. Requests for donations are processed once per month, from July 1 through December 31, yearly. Donate your dividend.

Get More with the REI Visa® Card

Only REI members are eligible to apply, and it's the only credit card that helps you increase your REI dividend. Learn more..

Special Offers

As a member, you get special members-only offers on gear and clothing at REI.

Gear Rental Discounts

REI members get substantial savings on REI in-store rental equipment from skis to kayaks. (Selection varies by location. Check your local store for details.)

Shop Services Discounts

Reduced pricing on bike and ski shop services; available in most REI stores.

Adventure Travel Savings

Special member pricing at REI Adventures, REI's own travel service. Enjoy adventures worldwide, and weekend getaways close to home.

Voting Privileges

Your board of directors election ballot is included with your annual dividend notice. It's your chance to have a say in how your co-op is run.

**Excludes sale/clearance items (prices ending in $._9 or $._3), items discounted 15% or more, gift cards, REI Adventures trips, REI Outdoor School classes and outings, sales tax, postage, mounting, engraving, labor, rental fees and membership fee.

  • With the REI Visa® Card Your Dividend Really Adds Up

  • 5% Rebate *
  • on all REI purchases
  • 1% Rebate *
  • on all non-REI purchases
  • 10% Member Refund
  • (typical refund that members enjoy on eligible purchases*)
  • REI Visa CardApply now!

Requesting a Dividend Check

Your dividend notice is good for merchandise immediately upon receipt, or you may request a check for your dividend at any time prior to the expiration date stated on your notice. REI issues checks weekly, from July 1 through December 31, yearly.

To request a check to be sent to your current address or an updated address:

Please enter the address in the form below, and submit the information. Make sure to enter your name exactly as it appears on your membership card. We will automatically update our database with the address you enter.

Note: If you would like to send your check to an alternate address, please contact us via LiveHelp, or call 1-800-426-4840 to request your dividend check.

Member Card

Not a Member Yet?

Get a lifetime membership for $20 and get an annual member refund
(typically 10% of your eligible REI purchases).

  • Shopping Cart 
  • Log In or Register | 
  • Store Locator | 
  • 1-800-426-4840
  • Sign up for REI Gearmail®
  • Get a coupon for 15% off one full-price item.
  • Details.
  • Continue
  • Store Locator
  • Enter your ZIP code to locate a store near you.