Help

Have questions? Learn about our websites, shopping online and the full details of your REI membership.

Shopping

Shopping Online

  • Tips for the First-Time Shopper

The REI Guarantee

  • Our 100% Guarantee Ensures Your Satisfaction

Frequently Asked Questions

  • The finer points of shopping at REI-OUTLET

Find What You're Looking For

  • Our Search Engine
  • Out-of-Stock Items
  • Expert Advice Library

Get the Right Fit

  • Clothing Sizing by Brand
  • Measuring Tips for Clothing
  • Measuring Tips for Backpacks
  • Bike Sizing by Brand
  • Measuring Tips for Bikes
  • Sizing Tips for Footwear

Other Ways to Shop

  • Phone, Fax, Mail
  • Shop at an REI Retail Store
  • Shop for a Group, Business or Organization

Pricing

  • REI.com Sale Items
  • REI-Outlet.com Pricing
  • REI-Outlet Definitions

Payment Information

  • Accepted Forms of Payment
  • Sales Tax
  • Coupons
  • Rebates

How to Redeem Your Gift Card, Merchandise Credit and Refund Voucher

  • To Redeem Gift Cards
  • To Merchandise Credits and Refund Vouchers
  • Terms and Conditions

Returns and Exchanges

  • Returns and Exchanges by Mail
  • REI-OUTLET.com Returns

Gear Reviews FAQs

  • Who can submit a review?
  • Why do I have to register to submit a review?
  • Do all reviews get published?
  • Why is my review submission not appearing on the site?

Sales

Catalog and E-mail Services

  • Request REI Catalogs
  • Discontinue REI Catalog Mailings
  • Update Your Address
  • Subscribe to REI E-mail News
  • Unsubscribe from REI E-mail News
  • Update Your E-mail Address and Subscription Preferences

Corporate Sales and Other Services

  • Corporate & Group Sales
  • REI Repair Services
  • Engraving Services

REI Gift Registry

  • Buying Gift Registry Items
  • Creating a Gift Registry
  • Adding Products to Your Gift Registry List
  • Editing Your Gift Registry
  • Gift Registry FAQs

Gift Boxes and Gift Messages

  • How to Gift Box an Item in Three Easy Steps!

International Orders

  • Placing an Order from Outside the U.S. and Canada
  • Duties and Taxes
  • Restricted Brands
  • Canadian Shipping Rates
  • Other International Shipping Rates
  • Japanese Language Ordering Help

Shipping

  • Shipping Rates
  • Shipping Timeline
  • REI Store Pickup
  • Oversized & Hazardous Items

Your Account

Create, Update and Access Your REI Online Account

  • Create a New REI Online Account
  • Log in to Your REI Online Account
  • Update Your REI Online Account Information

Track your Order

  • To locate a package

REI Membership

Become an REI Member

  • Join REI
  • REI Membership Benefits

REI Member Help

  • Change Your Address
  • Finding Your REI Membership Number
  • Request a New Card
  • Board Members
  • Using a Dividend Notice
  • Request a Dividend Check

Company Information

Corporate Information

  • About REI
  • News Room
  • Jobs at REI

Affiliates

  • Why partner with REI?
  • How does it work?
  • Ready to join?

REI Privacy Policy

REI Terms of Use

  • Terms for All Site Users
  • Terms for Users Making Purchases

Contact Us

  • Phone
  • E-mail
  • Mail
  • Corporate & Group Sales
  • Online Live Help
  • Retail Stores

How are we doing? Give us feedback on this page.

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