REI Outdoor School Contact Us

Signed up for a Course and have a question?

Check out our Frequently Asked Questions.

General Questions

If you questions regarding course dates, start times, meeting location, or what gear you will need to bring with you, please refer to your registration confirmation email or the class/event page on outdoorschool. Or you can email us at outdoorschool@rei.com.

Specific Questions

Are you looking to speak to one of our field instructors about your specific issues or needs prior to attending a course? Please contact us in these locations:

Atlanta: Atlanta-OS@rei.com
Baltimore and Washington, D.C. Area: DC-OS@rei.com
Greater Los Angeles: LosAngeles-OS@rei.com
Massachusetts, Rhode Island, Connecticut: NewEngland-OS@rei.com
New York: NewYork-OS@rei.com
Philadelphia and New Jersey Area: Philadelphia-OS@rei.com
Puget Sound: Seattle-OS@rei.com
Sacramento, Fresno, Reno and Stockton: Sierra-OS@rei.com
San Diego Area: SanDiego-OS@rei.com
San Francisco Bay Area: SanFrancisco-OS@rei.com

To Cancel or Transfer a Course:

REI Outdoor School Cancellation Policy

To be courteous to all customers, we request you notify REI Outdoor School at least 48 hours prior to the trip if you intend to cancel; late cancellations will not be refunded. Class or Outing cancellations on the part of REI will be refunded in full, regardless of timeframe. Inclement weather does not necessarily cancel an event; REI Outdoor School will contact you in the event of a cancellation.

We understand that sometimes, your plans change and you need to cancel or transfer to a different date. Please review our cancellation policy (above) prior to contacting us for cancellations. We cannot refund your money 48 hours prior to a course, however, we may be able to transfer you to a future date. If you need to cancel or transfer a course please call your local store and speak with one of our customer service specialists.

Note: If you registered with a group, only the person who paid for registrations can call to cancel and receive a refund.

Private Programs or Group Courses:

Visit our Private and Group Programs section for more information.