If you questions regarding course dates, start times, meeting location, or what gear you will need to bring with you, please refer to your registration confirmation email or the class/event page on outdoorschool. Or you can email us at firstname.lastname@example.org.
Are you looking to speak to one of our field instructors about your specific issues or needs prior to attending a course? Please contact us in these locations:
To be courteous to all customers, we request you notify REI Outdoor School at least 48 hours prior to the trip if you intend to cancel; late cancellations will not be refunded. Class or Outing cancellations on the part of REI will be refunded in full, regardless of timeframe. Inclement weather does not necessarily cancel an event; REI Outdoor School will contact you in the event of a cancellation.
We understand that sometimes, your plans change and you need to cancel or transfer to a different date. Please review our cancellation policy (above) prior to contacting us for cancellations. We cannot refund your money 48 hours prior to a course, however, we may be able to transfer you to a future date. If you need to cancel or transfer a course please call your local store and speak with one of our customer service specialists.
Note: If you registered with a group, only the person who paid for registrations can call to cancel and receive a refund.