^*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI-OUTLET.com items, sale and clearance items (prices ending in $._9 or $._3), items discounted 15% or more, gift cards, REI Adventures trips, REI Outdoor School classes and outings, sales tax, postage, mounting, engraving, labor, rental fees, lift tickets, government agencies and membership fee.