REI Retail Jobs

Nearly 80% of all REI employees work at our retail stores nationwide, and due to our steady growth, the retail division is perhaps the best place to begin a career with REI.

We seek customer-service-oriented individuals who enjoy educating and outfitting customers with the products we sell. Typical positions include sales and cashier specialists, merchandise stockers and ski/bike technicians. Full-time and part-time positions are available. We offer flexible schedules and potential for retail management opportunities throughout our stores nationwide.

Sales Floor:

Customer Service Specialist

This job contributes to REI’s success by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions.

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Cashier Specialist

This job is responsible for processing purchase transactions at registers, selling memberships and other services to customers. Ensures high customer engagement as the final point of contact in the REI retail store transaction.

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Sales Specialist

This job is accountable for maintaining a working knowledge of REI products and services and using this knowledge to sell products, services and memberships to our customers. Helps to maintain the store visual standards and assists in keeping the floor stocked with merchandise.

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Store Manager:

The Store Manager is responsible for running all operational aspects of an REI store exceeding all key performance indicators. This is accomplished by the timely and effective execution of all retail priorities, including visual merchandising strategies, controlling inventories, providing a unique and positive shopping experience built upon quality products, exceptional service and exciting presentation. The Store Manager creates an environment of continuous development, specifically assisting in the development of future retail managers. The Store Manager establishes the store vision to support the retail division's strategic plan.

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Assistant Store Manager:

The Assistant Store Manager is responsible for ensuring their assigned departments exceed all performance indicators. While Assistant Store Managers are assigned specific areas of responsibility, they are expected to contribute in all areas of the store and be constantly on the lookout for ways to improve overall performance. They are often given specific responsibility to drive change and create plans for improving overall store performance and to develop employees for future management openings. In addition, working with the Store Manager, they help to create strategic and tactical plans for the store.

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Supervisor:

The Retail Supervisor coaches, trains and models the REI service and sales approach philosophy for staff members. The Supervisor takes responsibility for ensuring great customer service within the assigned departments, implementing REI's visual standards and coaching staff members. Supervisors hire staff and provide sales and product training. All new Supervisors participate in a six-month Retail Management Training program to assist them in developing the necessary skills to become effective leaders within the store environment.

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