Nearly 80% of all REI employees work at our retail stores nationwide, and due to our steady growth, the retail division can be a great place to start a career with REI.
We seek service-oriented employees who are able to provide customers with the products and service they need to enjoy their outdoor adventure and are passionate about preserving the outdoors.
Typical positions include sales and cashier specialists, merchandise stockers, ski/bike technicians and store management roles. Full-time and part-time positions are available.
This job contributes to REI’s success by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions.
This job is responsible for processing purchase transactions at registers, selling memberships and other services to customers. Ensures high customer engagement as the final point of contact in the REI retail store transaction.
This job is accountable for maintaining a working knowledge of REI products and services and using this knowledge to sell products, services and memberships to our customers. Helps to maintain the store visual standards and assists in keeping the floor stocked with merchandise.
The Store Manager is responsible for running all operational aspects of an REI store exceeding all key performance indicators. This is accomplished by the timely and effective execution of all retail priorities, including visual merchandising strategies, controlling inventories, providing a unique and positive shopping experience built upon quality products, exceptional service and exciting presentation. The Store Manager creates an environment of continuous development, specifically assisting in the development of future retail managers. The Store Manager establishes the store vision to support the retail division's strategic plan.
The Sales Manager reports to the Store Manager and leads a team of retail staff to deliver on business goals of sales, memberships, and service. The Sales Manager spends most of their time as an active, visible leader, motivating, directing, and coaching hourly staff. They are expected to leverage tools, reports and insights to make appropriate business adaptations that result in increased sales and service. While Sales Managers are assigned specific areas of responsibility, they are expected to contribute in all areas of the store. Building agile, service-focused teams to deliver on the evolving expectations of our customers is also a top priority.
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