Contact Us


From the U.S. and Canada call


Monday through Sunday, 4 AM to 11 PM Pacific Time.

Our Contact Center is open Monday through Sunday, 4 AM to 11 PM Pacific Time.

We are closed on the following holidays: New Year's Day, Easter, Thanksgiving and Christmas.

International: Call 1-253-891-2500 Monday through Sunday 4 AM to 11 PM Pacific Time

Fax: Dial 1-253-891-2523

Online Live Help

Live Help is currently unavailable.

You are welcome to email us instead.

If you prefer to chat with an REI representative, Live Help is available daily between 5 AM and 10:30 PM Pacific Time.


We love to hear from you! Questions, compliments and suggestions all are invaluable in helping us serve you better. We are able to reply to most emails by the next business day. For REI job opportunities please go to REI Jobs.

*Required Information

Postal Mail


Sumner, WA 98352-0001

Retail Stores

Call or visit any of our retail locations. Find your store here.

Corporate & Group Sales

Get volume discounts when you outfit your team or group from our full line of outdoor gear and clothing. Ordering is easy and you can showcase your logo with quality personalization on almost everything we sell. Learn more about our Corporate & Group Sales.