Share your product opinions with your fellow REI shoppers on REI.com and REI-OUTLET.com. We'd love to hear from you.
Tips on submitting a review:
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Q. Who can submit a product review?
A. We encourage you to submit your honest feedback on your REI purchases. Anyone who has registered for an REI online account can submit a product review. Just find the item you want to review and click “Write a Review.”
Q. Why do I need to register to submit a product review?
A. This requirement helps us to avoid getting spam or inappropriate reviews.
Q. Do all reviews get published?
A. No. We won't publish reviews that contain offensive material, have specific pricing references, use inappropriate tags, are irrelevant to the product or are not written in English.
Q. I submitted a review several days ago. Why is it not appearing on the site?
A. A moderator reads all reviews for appropriateness prior to publication. Please allow up to 5 business days for your review to be approved and published.
Q. I'm a member, but I didn't get a Member Review badge. Why not?
A. Be sure the REI online account you are using has your correct nickname and lists your member number.
What if something I paid full price for goes on sale?
For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 30 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to REI-OUTLET.com purchases, which are not subject to price adjustments. Contact us for more information.
Do REI-OUTLET.com purchases apply to my member dividend?
No. Items for sale on REI-OUTLET.com do not earn member refunds on your annual REI dividend. Lean more about REI member benefits.
Why can’t I write reviews on REI.com?
In order to write product reviews on REI.com, you must create an REI online account. REI members, remember that an REI online account is not automatically part of your membership.
Where can I find REI coupons, discounts and rebates?
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