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100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.
You can return or exchange purchases from REI or REI-OUTLET by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an REI store.
Related Questions:
What if something I paid full price for goes on sale?
For products purchased on REI.com or in REI stores, we will honor the sale price if you purchased within the last 14 days and your item is the same product number, color and size as the item on sale. If so, we will gladly refund the difference to you. This does not apply to REI-OUTLET.com purchases, which are not subject to price adjustments.
Do REI-OUTLET.com purchases apply to my member dividend?
No. Items for sale on REI-OUTLET.com do not earn member refunds on your annual REI dividend. Lean more about REI member benefits.
Can I return REI‑OUTLET.com items to an REI store?
Yes. You can return REI‑OUTLET.com purchases at any REI store or by mail within 30 days of purchase.
Why can’t I write reviews on REI.com?
In order to write product reviews on REI.com, you must create an REI online account. REI members, remember that an REI online account is not automatically part of your membership.
Where can I find REI coupons, discounts and rebates?
We've made it easy to save. Get current REI coupons, promotional codes, rebates, volume discounts and free shipping offers all in one place.
- 1-800-426-4840
Call Monday through Sunday,
4 AM to 11 PM Pacific Time
- REI Member Tools
Find your member number or dividend balance.
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