Let me clarify that last response. Pete works at the Flagship and has for a long time. He is very very good at fitting outdoor footwear but I do not know, and am not saying, he's an expert in their ski boots per se. I dropped his name because lacking getting satisfaction or assistance from anyone else, Pete could at least direct you to someone else *if* he cannot help you himself. But in any event, starting with the skiing folks and/or Pete at the Flagship ought to get you the info you need.

Pete in footwear, that is. Though he does not work in the ski area, or at usually does not. Point is that he is a footwear expert, but not specialized in skiing. You might start with the appropriate ski department(s) first...

Rather than the rest of the REI Find Out forum guessing or making informed (on our part) but unknowing (about your fit/foot issues) comments, might I suggest... That you instead pick an REI store, drop by in person or call them, and get yourself connected to one of their outdoors footwear specialists??? It might take some doing to find the right person with enough time to really hear you out and help you, but that is really your best bet. The store employees do not get paid on commission, so once you have the attention of the appropriate employee (whether in person or over the phone), they can at least get you started. If you can't make it into one of the REI stores, you might call the Seattle Flagship store and if needs be ask for Pete. IMHO he's about as knowledgeable as they come. Good luck!